You can report an issue from your order confirmation page by clicking on REPORT A PROBLEM and providing us with a little detail on where we missed the mark! We'll be happy to send a fresh item out, credit your account balance for future orders, or issue a refund.
You can also follow up with pictures via text or email! We always appreciate receiving pictures as a supplement to reviews and training.
App 📱
Click to Order History Tab
After selecting an order from order history
Desktop 🖥️
https://clustertruck.com/recent
When you are on an order confirmation page
<aside> ❗ Also note, that if you don't feel like reporting an issue with your order online or thru the app, you'll see we've included our customer support phone number in the mid-section of your order receipt. Shoot us a text and we'll be happy to get you taken care of promptly.
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We are all humans here, we promise. We don't have a phone because we've found that handling issues online makes it easier for several of us to work together to address your issue quickly. There are three ways you can reach us, and they are all constantly monitored while the kitchen is open!
You can also reach us on Social Media (we don't offer live help via our social profiles, they'll direct you back to our support team above):